Contact Support
Riverbed's trained technical support staff is committed to providing world-class expertise and assistance. With a Riverbed support plan in place, you can be assured that you will limit expensive downtime while maintaining the high level of performance expected from your Steelhead appliance deployment.
You can contact Riverbed online or over the phone. Before you pick up the phone, consider our other support options such as the knowledge base, user documentation, and online cases, as they may be quicker and easier for you.
SUBMIT A CASE ONLINE
You can submit a support case online. A member of the support team will reply as quickly as possible.
PHONE & EMAIL SUPPORT
Riverbed Global Support Email: support@riverbed.com
| Country / Region | UIFN Toll Free (1) | Toll Free | Toll |
| Australia | 0011 800 4 782 3822 (0011 800 4 RVBD TAC) |
1300 007 823 (RVBD) (3) | |
| China | 00.800.4.782.3822 (00.800.4.RVBD.TAC) (2) |
400.882.2065 (Shared cost) (3) |
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| Denmark | 00.800.4.782.3822 (00.800.4.RVBD.TAC) (2) |
8025.1670 | |
| France | 00.800.4.782.3822 (00.800.4.RVBD.TAC) |
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| Germany | 00.800.4.782.3822 (00.800.4.RVBD.TAC) |
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| Hong Kong | 001.800.4.782.3822 (001.800.4.RVBD.TAC) |
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| India | 000.800.001.6524 | ||
| Japan | 800.4.782.3822 (800.4.RVBD.TAC) (4) |
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| Malaysia | 00.800.4.782.3822 (00.800.4.RVBD.TAC) (2) |
1.800.882.252 | +65.6854.4825 |
| Singapore | +65.6854.4825 | ||
| Thailand | 001.800.4.782.3822 (001.800.4.RVBD.TAC) |
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| United Kingdom | 00.800.4.782.3822 (00.800.4.RVBD.TAC) |
+44.1344.40.1915 | |
| United States | 1.888.782.3822 (1.888.RVBD.TAC) |
+1.415.247.7381 | |
| Vietnam | 120.11.071 |
Note:
1UIFN toll free numbers are not supported by some mobile carriers.
2UIFN toll free numbers are not supported on mobile devices in China, Malaysia, and Denmark.
3Customer will be charged at the local call rate.
4Be sure to preface this number with the international access and carrier code for your network.